People love overnight customer service jobs, and the trend of night shifts is also increasing, especially in urban areas. Many companies are becoming unicorns that provide 24/7 support; therefore, they need a customer service provider.
That’s why in this article, I’ll tell you about the platforms where you can find customer service jobs that can be done remotely and on-site, what qualities you need, and what are some advantages and disadvantages of working at night as a customer service representative.
What are Overnight Customer Service Jobs?
Overnight customer service jobs are those jobs where you’ll work for a company as a customer care representative.
For example, you’re working with Amazon, and someone faces an issue like a delay in delivery, a broken product, wants to inquire about something, etc.
In that case, the customer will call Amazon, and you’ll solve the problem on Amazon’s behalf. It can also be another company you’re working for, especially nowadays. Many small businesses are getting bigger, and everyone wants to provide the best customer experience, so there’s the scoop in the customer service representative field.
If you’re interested in the tech and retail industry, it’ll become easier for you to get a job because most companies are related to this field; some famous companies like Amazon and Apple have dedicated websites that can help you get a work-from-home job.
Benefits of Overnight Customer jobs
Salary: That’s the first reason why many people love working overnight, not just as a call center representative, but mostly night shift jobs offer high wages to their night employees as compared to daytime employees for the same role. Even if you get overnight warehouse jobs where you don’t even need experience, you’ll still get high salaries once you’re hired.
Extra Income: Many people already have a traditional daytime job, but they are looking for a part-time job to try their hand at making some more money. On the other hand, many jobs, especially overnight customer service, offer work-from-home or remote work opportunities.
Environment: Some people can’t sleep at night, or perhaps they’re night owls, and they enjoy a peaceful and relaxed environment at night where they don’t have to interact with too many people, so night jobs are also suitable for night owls who want to make money utilizing their time and while enjoying the night environment.
Less Traffic: You won’t face much traffic at night, as everyone likes sleeping during that time.
Pros and Cons of Overnight Customer Service Remote Jobs
There are many advantages and disadvantages to working at night as a customer service representative, some of them are as follows:
Advantages
Many people can’t stay awake at night, which is why night workers earn more money than daytime workers.
When you’re on night duty, you need less supervision because there are not too many people to interact with unless you’re working at a nightclub.
You won’t receive too many calls at night to solve the problem, especially as compared to daytime. Besides this, you may also like a peaceful environment at night.
Night shift might open some career advancement opportunities because you’re choosing less desirable shifts.
Working overnight allows you to fulfill your daytime responsibilities like attending school, taking care of family, running errands, etc., which you can’t usually manage while having a traditional 9 to 5 job.
Disadvantages
Night-shift jobs can disrupt your sleeping patterns because every human needs 7-9 hours of sleep. I know you can manage in the daytime, but many people can’t get the same sleep during the day as night.
You might get socially isolated because after working overnight, you’ll spend the day sleeping. Therefore, you might have less time to interact with friends, family, etc.
You can face some health issues because you’re going against nature. For centuries, humans have slept at night and worked during the day, so you might face obesity, cardiovascular, and mental health challenges like depression and anxiety, etc., although there are jobs for people with anxiety and depression.
Fewer staff might also be a problem because you can’t involve other workers in solving a technical issue or any work-related problems.
Sometimes, working as a night customer service representative might be stressful because many people get frustrated due to delayed or limited service, and you’ll have to face all that, but it’s not just night; in the daytime, too.
Best companies offering overnight customer service remote Jobs
Many companies offer night shift customer service representative jobs that can be done remotely or on-site, depending on the company’s terms and conditions.
The companies that I’m mentioning are legitimate, and they’re known for providing customer service representative jobs; some of their people for themselves, and some of others companies, but in the end, you’ll get a night job.
1. Amazon
One of the largest e-commerce companies on the planet is Amazon, which is successfully delivering millions of packages all over the world. Being a huge company, Amazon offers 24/7 support to its customers and also offers a variety of jobs, such as Amazon Proofreading jobs, delivery jobs, and call center representative jobs.
They have a dedicated platform known as Amazon Career, which might help you find customer service representative jobs. Besides this, they’ve more remote job opportunities regarding Amazon, like Copywriting, where you’ll write about the product and help customers understand it.
2. Apple Inc
If you love technology and have problem-solving skills, Apple might be an excellent choice; it’s known for providing a high-quality experience and support to its customers; that’s why we call it one of the most valuable companies on this planet, at least in the 21st century.
Amazon isn’t limited to one country; they have a huge number of customers from all over the world, so they need a customer service representative to handle a lot of queries and provide good customer support.
All you need is a deep understanding of Apple products, although they’ll give you some training if you’re a beginner.
3. Alorica
If you’re looking for a career in customer service, Alorica is another leading platform that can help you get a customer service job. Currently, they’re operating in 19 countries. Alorica gets nearly 2 billion customer interactions each year.
Alorica has an excellent working environment, and it offers many career opportunities. It’s especially suitable for those who want to have a virtual customer service job, and sometimes, you don’t even require any prior experience.
4. Concentrix
Another platform that offers virtual customer service jobs is Concentrix. Not just customers, they’ll help you find and apply for more jobs, and while living in the United States, you can work all over the world.
Besides this, it’s good if you have a little experience, although they don’t mention anywhere you’re required to have any experience. Concentrix employs thousands of people annually by providing online and offline job opportunities.
5. Sitel
If you don’t have any previous experience and want to get a job, then Sitel might be the best choice for you. This platform provides many work-from-home job opportunities, such as a call representative. Moreover, Sitel also has a comprehensive training program to prepare its employees to solve customer inquiries.
So, if you already have a traditional 9 to 5 job but are looking for an extra source of income, you can find remote, part-time jobs at Sitel, including consumer service representatives.
6. LiveOps
Another company that offers remote, part-time overnight customer service jobs is LiveOps; It’s a strategic partner in redesigning contact center outsourcing. Their aim is to provide an omnichannel solution that integrates human and AI power.
They hire many people, turn them into skilled agents, and offer flexible support specialists, which helps businesses grow and provide jobs to job seekers.
7. U-Haul
U-Haul is a rental company that provides vehicles on rent, like trucks. Besides this, they also offer customer service, and that’s why they need some representatives who can interact with customers and answer their queries.
You might be surprised to know that it’s providing moving service for about 11 million customers across the United States and Canada and handling such huge customers that they need a customer service agent, so you can grab the opportunity.
8. TTEC
Another company that can help you find a customer service representative job is TTEC; it’s known for providing excellent customer support, and you don’t have to worry if you’re not experienced because they have a training program.
Even if you are new to the customer service field, they’ll teach you how to handle customer inquiries, resolve issues, and ensure a positive customer experience.
TTEC’s commitment to improving development means you’ve got plenty of job opportunities. It’ll also help you advance your career by working from home.
9. VIPDesk Connect
One of the companies that provide top-notch support to its employees is VIPDesk Connect, which can surely help you find a customer service job that allows you to work from home. If you want to have a long-term employment opportunity, VIPDesk Connect is still a great option for you.
When you’re working through VIPDesk Connect, you’ll be working with high-end brands. Besides this, many brands want to work with this company because they provide human and artificial intelligence workpower.
10. Hilton
One of the biggest companies in the hospitality industry is Hilton, a multinational American company that was started in 1919. They have a huge customer base, and I want to make sure they are providing high-quality customer service and experience, so they also hire customer service representatives for their global customer base.
Hilton mostly hires those who are already interested in hospitality and have any degree in it; it’s like the cherry on top. It provides a stable and suitable work environment.
11. Working Solutions
Another reliable platform that provides customer service call center agents is Working Solutions; it’s a leader in outsourcing the outsourcing of customer experience business processes. The company was founded in 1996, and it provides sales and customer service agents who work from home.
Working Solutions offers a healthy work-life balance and transparency for its employees; they continuously post part-time hybrid remote and flexible schedule jobs in the customer service representative.
You can trust it because it was founded before giant social media platforms like Facebook, Twitter, and even Google. Since that time, Working Solutions has been proven to be just, and still is, one of the best companies.
12. KellyConnect
Another company that offers graveyard shift remote jobs is KellyConnect; it can help you get a customer service job during late hours. They’ve got a training program that will help you get trained before a company hires you.
Besides this, if you’re interested in tech and enjoy solving customers’ problems, KellyConnect is still an excellent choice for you.
Working with KellyConnect means you’ve got plenty of opportunities to work from home.
What qualifications and skills are needed for overnight remote customer service jobs?
Although many companies will provide you with training before joining, as every company works in different sectors and has different problems, if you’ve got these skills, it’ll be easier for you to get a job.
Soft Skills
As you’ll interact with too many people every day so, it’s important to have good communication skills. You need to be patient, polite, and empathetic while handling quarries.
Most importantly, problem-solving skills are necessary; you should also be able to handle critical situations, don’t panic, etc; these are soft skills you can focus on.
Technical Skills
You’ve to be tech-savvy and familiar with the CMR system (Customer-Managed Relationship) and other remote communication tools. Besides this, you need to have a high-quality Internet connection, at least $25mbps; that’s what many companies expect from their employees.
You can also build a home office so you do not get distracted easily and maintain proficiency. Also, it’s not a requirement but my suggestion for you. Because I’m the kind of person who doesn’t like working while lying on a bed, I always need a good desk, a comfy chair, a calm place, no external voice, etc.
Experience
Many companies don’t require any experience, and they also have training programs for newbies, but if you’re an experienced employee, they won’t have to spend time developing you.
Conclusion
If you’re trying to find an overnight customer service job? You can start by checking out job boards like Indeed or LinkedIn, among others I’ve mentioned above in this article.
You can filter for night shifts or overnight roles; besides this, you can also visit company websites directly for remote customer service positions that match your schedule.
FAQs About Overnight Customer Service Remote Jobs
Here are some important questions regarding customer service representative jobs that might help you.
How do you find remote jobs in overnight customer service?
You can use online job searching websites like Glassdoor, Indeed, flexJobs, etc., and I’ve also mentioned other companies that dedicatedly provide customer service jobs, like Alorica, Sitel, LiveOps, TTEC, etc.
Can I work overnight customer service jobs without experience?
Yes, you can work without experience, but many companies will provide you with a training program, and they’ll develop you. After that, you’ll be eligible to work as a call center agent; if you’re already experienced, you’ll get a quickly.
How much do overnight customer service remote jobs pay?
There is no specific amount you can make working as a customer service agent, but on average, you can easily make between $15 to $24; your real income depends on the company, shift, experience, etc.
What equipment do I need to work from home in customer service?
You only need a computer/laptop and high-speed internet for at least $25mbps or more; you can also make a home office to maintain proficiency and avoid destruction; besides this, a company will make you familiar with CMS.
Are there part-time overnight customer service jobs available?
Of course, part-time jobs are available in those businesses that provide 24/7 customer care services, such as companies related to healthcare, hospitality, tech support, e-commerce, call centers, etc.
If you want to get a part-time job, you can use the websites that I’ve provided above; many of them are specially designed to provide customer service agent jobs.
